FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. The faucet must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your faucets easy to install?
Yes. Most models are designed for standard U.S. plumbing (single-hole or 3-hole with deck plate). Clear instructions and all necessary hardware are included. Professional installation is recommended if you are not experienced.
6. How does the touchless sensor work?
The built-in infrared sensor detects hand movement within a few inches and automatically turns the water on/off. Most models also include a manual handle for traditional use when needed.
7. Do the smart faucets require batteries?
Most touchless models are powered by a 6V battery (included). Some premium models also support AC adapter power.
8. Are the faucets water-saving?
Yes. Many models include water-saving aerators and automatic shut-off features to help reduce water consumption without sacrificing performance.
9. What materials are your faucets made from?
We use premium 304 stainless steel with durable finishes including brushed nickel, chrome, matte black, and gold.
10. Are the faucets compatible with hot and cold water?
Yes. All models support both hot and cold water with smooth temperature control.
11. Do your faucets work with low water pressure?
Most models perform well with standard household water pressure. Please check the product specifications for minimum PSI requirements.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my faucet arrives damaged or defective?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.